On 14 May, the Ministry of Economic Affairs and Digital Transformation of Spain approved the Ministerial Order ETD/465/2021 that regulates remote video identification methods for issuing qualified electronic certificates.
The new provision complements the stipulations of article 72 of Law 6/2020 of 11 November, and affects the activity of Trust Service Providers that operate in Spain in relation to ‘other remote identification methods’. Specifically, this law establishes the responsibility of the Ministry of Economic Affairs and Digital Transformation in specifying the conditions and technical requirements for the development of remote identity verification, so as to guarantee its security and reliability.
Novelties introduced by Ministerial Order ETD/465/2021
The main novelty following the approval of said Ministerial Order is that two new methods are introduced to carry out remote identity verification:
- Assisted video identification, in which the applicant interacts with the operator during the identification process.
- Unassisted video identification, in which the user performs the entire process autonomously and an operator subsequently verifies that the entire process is correct.
In addition, Trust Service Providers who decide to implement these video identification systems must be previously verified by a certified Conformity Assessment Body that can assess the suitability of the activity of said TSP, compliance with the minimum requirements and the security of the entire process.
The Order also establishes certain security codes to indicate the non-validity of a verification process, such as the use of pre-recorded video files or other evidence of falsehood, as well as requiring the use of methods of interaction with the applicant, such as the sending of an OTP (One Time Password).
In any case, both for assisted and unassisted video identification, the new regulation expressly orders that the verification process be validated ultimately by an operator and that the staff in charge of this step receive specific training to detect fraud during video identification.
It also specifies the need to keep all evidence generated during the video identification process, such as ID images or facial biometrics, for a period of at least fifteen years from the issuing of the qualified certificate.
Video identification for the Digital Trust environment
Video ID opens the door to secure and legally-compliant remote IDs. This means that Digital Trust Service Providers can offer their services anywhere in the world, which streamlines every digital certification process enormously.
This is a major competitive advantage that will boost digital services in Spain, especially compared to other Providers in European countries who have yet to establish regulations for this type of remote identification.
Video identification and digital transformation, a qualitative leap
Without a doubt, the implementation of remote identification methods will have a great impact in accelerating the digital transformation of the entire Spanish economy and society. Its multiple applications in the Administration will enable a more streamlined service for citizens and from anywhere in the world. Queues at offices attending to citizens will be avoided, waiting times for face-to-face appointments will be reduced, and it will also contribute to the progressive elimination of paper documents, which are not very secure and difficult to manage.
For their part, companies will also greatly benefit from this new feature. From the possibility of identifying new customers remotely – especially interesting in the case of financial institutions or insurance companies – to the promotion of e- commerce and the streamlining of business processes that require procedures with Public Administration bodies.
Carmerfirma’s VideoID service
Camerfirma was the first Certifying Authority to offer this service in Spain during the lockdown, thanks to prior development of the necessary technology that meets the relevant security and legal requirements. With this service, offered on an extraordinary basis, many citizens were able to continue carrying out procedures with Public Administration bodies in a normal way.
Now, following the publication of the Ministerial Order, Camerfirma will once again offer the service of identification and issue of qualified certificates through VideoID, thus participating in the process of digitalisation of economic activity at the service of its users.